Do you often find yourself in heated moments trying to de-escalate the whole situation?
This blog is for you.
Conflicting situations are often unavoidable in our hectic everyday lives. Although they may take various forms, such as misunderstandings, disagreements, or heated arguments, they can escalate quickly if proper steps are not taken to manage or diffuse them.
In this blog, we will take a closer look into the realm of hostility and provide you with useful tips and advice for defusing difficult situations
Remaining Calm and Collected
The ability to stay calm and composed in difficult situations is one to be proud of. Whenever you find yourself in the murky waters leading to a conflict or in a conflict itself, take a deep breath and do your best to control your emotions.
If you react impulsively or aggressively, you will only worsen the situation. Composure increases your chances of coming to a peaceful resolution with a positive attitude.
Always remember to “keep calm and carry on.”
Create the Bridge to Agreement
Looking for common ground, such as shared values or goals that both parties agree upon, can serve as a bridge, giving room for mutual consensus.
Focusing on similarities uniting them can shift their attitude from disagreement to agreement. Finding a solution that benefits both parties is easier when a sense of collaboration and cooperation is built.
So, try to find common ground; anything that might unite the conflicting parties and enable them to make rational decisions will work.
Practicing Active Listening
Understand that listening is a major part of effectively de-escalating a heated situation. Whether it is a child craving your attention or an adult wanting to rant their sorrows, active listening always helps.
When you truly hear out the other person’s perspective, maintain eye contact, and ask relevant questions. This can help you make a significant difference in managing the argument.
Show empathy (even if you disagree with their point of view), validate their feelings, and diffuse all the tension.
In the book, Simply De-Escalate, Tiffanie Herring empathizes deeply with the importance of active listening, empathy, and non-verbal communication and why it is so important to manage your emotions.
Breaks Are Important
It is okay to take a break sometimes. When things get too hectic, emotions run too high, or a conversation becomes heated, just take a break. Step outside for a bit, go for a walk or breathe fresh air. It’s the little things like these that help.
When you knowingly step away from a situation, you basically allow both parties to reflect on their wrongdoings and regain their composure. Resuming the same discussion after a break will let you develop solutions and approach the problem with a clearer mindset.
Non-Verbal Communication Helps
Know that non-verbal cues such as your body language, eye contact, and facial expressions play a key role in de-escalating challenging situations.
Avoid crossing your arms and use a friendly tone of voice to convey your side of willingness to understand.
While non-verbal cues may seem insignificant to you, do not mistake them as such. These non-verbal signals are what will help you in creating a positive atmosphere and maintain it.
Always remember that conflict de-escalation is a process that requires patience, empathy, and a willingness to understand the other party’s perspective.
Practicing these tips and reading Simply De-Escalate by Tiffanie Herring will help you successfully de-escalate different conflicts and situations and foster a healthier and happier environment around you. Grab your copy of the book from Amazon today.